Country Inn & Suites By Radisson, Naperville, Il

Location was good.

Charge you for water they leave out by the coffee pot.

Location

The heating/cooling system is a 2 pipe system. This means when the room was to warm it was not possible to turn on the A/C to cool it down. One elevator was down so we had to walk a long way to our room.

I like the breakfast. Good variety and quality food.

The bed was awful! The mattress was very hard. I have slept at other Country Inn and Suites and the mattresses were very comfortable. When I arrived, there was no remote control. Front desk sent someone to bring it.

The breakfast was good, it had a nice variety.

Requested a rollaway bed four times(when I made the reservation called to confirm, twice after arriving) and we never received it!

Hotel was comfortable enough but rooms/bathrooms could use an updating!

Breakfast was very good and the front desk staff was very helpful. The rooms were kept clean, it was a pleasurable experience.

It is NHL Playoff Season and the hotel rooms did not have the channels for the hockey games. The TV in the lobby did and every night there were 30-40 people watching the games in the lobby that was made for about 10-12 people.

Price. Pool for kids. Breakfast included. Location.

Unfortunately I was woken up at 615 am from the neighboring room's alarm clock. Knocked on door and no one answered. Walked to the front desk and told an employee. He said he shut the alarm and sorry for the trouble. Walked back to room and the alarm was still going off. Walked back to the front desk and requested the employee to come down to my room. He knocked and no one answered so he went into the room. It was empty and he shut it off, supposedly. I crawled back into bed and by now my wife and 2 young kids were up! Few minutes later it started going off again! On my walk to front desk for the 3rd time now I ran into a maintenance employee whom I told the story to and he finally was able to turn the alarm off for good. Besides a few sorries I also found a small but unauthorized additional charge to my CC. I now have to call to get that resolved.

I liked that we had a nice party room for Christmas Eve -- the reason why I stayed there. My sister made and paid for the reservation of the party room.

My son and his family were initially going. They ended up not going (before the deadline) so I cancelled the extra rooms. I have been charged for them anyways. I will never trust the "won't be billed if you give a credit card" line again.

Everything from the staff to room to the breakfast was excellent. The room was nice comfortable and clean

Nice lobby with small bar area Great breakfast Exercise area was fine Location

Bathroom was a little dated

I stay for 4weeks. Sometimes, the clean lady did not come to clean the room for couple days

was disappointed that the handicap accessible rooms only have one bed in them.